Employee Self Service Application

Effective Date: June 2026  |  Last Updated: June 2026

1. Introduction

Glow Creativity Investment Company, operating under the brand name N24 Technologies ('we', 'our', or 'us'), is committed to protecting the privacy and security of personal information of all employees who use our Employee Self Service (ESS) mobile application ('App'). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our App.

This App is provided exclusively to employees of our client organizations. By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Identification Information

• Full name
• Work email address
• Employee ID number
• Job title and department
• Company name and branch
• Profile photo (if provided)
• Phone number

2.2 Authentication Information

• Encrypted password (hashed, never stored in plain text)
• Login timestamps
• Session tokens
• Device information for security purposes

2.3 Attendance & Location Information

• Check-in and check-out timestamps
• GPS location data at the time of attendance check-in/out
• Work hours and overtime records
• Shift information

2.4 HR & Payroll Information

• Leave requests and balances (annual, sick, emergency, unpaid, etc.)
• Overtime requests and approvals
• Loan requests and repayment schedules
• Petty cash and expense requests
• Payslips and salary information
• Appraisal and performance records
• Training and certification records
• Document requests (letters, certificates)

2.5 Communication Information

• In-app chat messages between employees
• Notifications and announcements received
• Support requests and feedback submitted

2.6 Device & Technical Information

• Device type and operating system version
• App version
• IP address
• Push notification tokens
• Crash reports and error logs

3. How We Use Your Information

3.1 Core HR Services

• Processing attendance and work hour records
• Managing leave requests and approvals
• Processing overtime, loans, and expense claims
• Generating and distributing payslips
• Managing employee appraisals and performance reviews
• Facilitating training and development tracking

3.2 Security & Authentication

• Verifying employee identity during login
• Preventing unauthorized access to the App
• Detecting and preventing fraudulent activity
• Maintaining audit trails for compliance

3.3 Communication

• Sending notifications about HR requests and approvals
• Distributing company announcements
• Enabling internal employee communication via in-app chat

3.4 System Improvement

• Analyzing App usage to improve performance
• Fixing bugs and technical issues
• Enhancing user experience based on feedback

4. Data Storage & Security

Your data is stored on secure servers managed through our Odoo ERP system. We implement the following security measures:

• All data is encrypted during transmission using SSL/TLS encryption
• Passwords are hashed using industry-standard algorithms and never stored in plain text
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments are performed
• Data backups are performed regularly to prevent data loss
• Session tokens expire automatically after periods of inactivity

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. Your data may be shared only in the following circumstances:

• With your employer organization for legitimate HR management purposes
• With authorized HR administrators and managers within your organization
• With service providers who assist in operating our App under strict confidentiality agreements
• When required by law, court order, or government authority
• To protect the rights, property, or safety of our company, employees, or others

6. Data Retention

We retain your personal data for as long as your employment relationship with the client organization is active and as required by applicable labor laws and regulations in the Kingdom of Saudi Arabia. Upon termination of employment:

• Active account access is revoked immediately
• Personal data is retained for the legally required period as per Saudi labor law
• Data is securely deleted or anonymized after the retention period expires

7. Your Rights

As a user of our App, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold
• Right to Correction: Request correction of inaccurate personal data
• Right to Deletion: Request deletion of your personal data (subject to legal requirements)
• Right to Portability: Request your data in a portable format
• Right to Object: Object to certain types of data processing

To exercise any of these rights, please contact your HR department or reach out to us at the contact information provided below.

8. Location Data

Our App may collect your GPS location data solely for attendance verification purposes. Specifically:

• Location is only accessed when you actively perform an attendance action
• Location data is not tracked continuously or in the background
• Location information is used only to verify work location compliance
• You may be required to enable location permissions for attendance features to function correctly

9. Push Notifications

Our App sends push notifications to keep you informed about:

• Approval or rejection of your HR requests
• Company announcements and news
• Reminders for pending actions
• New chat messages from colleagues

You can manage notification preferences through your device settings. Disabling notifications may affect your ability to receive timely updates on your HR requests.

10. Children's Privacy

Our App is intended for use by employees who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Notify you through the App or via email
• Update the 'Last Updated' date at the top of this policy
• Provide a summary of key changes

Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) issued by Royal Decree No. M/19 dated 9/2/1443H. We are committed to complying with all applicable data protection regulations in Saudi Arabia.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

This privacy policy was last reviewed and approved by N24 Technologies — June 2026